Subscription & Refund Policy

Last updated September 23, 2026

Plans

Free costs nothing and has no time limit. Premium is $9.99 per month (U.S. dollars), plus New Mexico gross receipts tax or other sales tax where it applies. Premium includes Premium for one partner you invite at no extra charge. Current features for each plan are on the Plans & pricing page.

How billing works

• You're charged when you subscribe, and then on the same day each month.
• Premium renews automatically every month until you cancel.
• Payments are processed by Stripe. Your card details go to Stripe, not to us.
• The charge appears on your statement as WHATBOXLABS.
• A receipt is emailed to the address on your account after every charge, and past receipts are available under Your subscription → Manage billing.

How to cancel

Go to Your subscription → Manage billing → Cancel. It takes under a minute, and you don't need to contact us. You keep Premium until the end of the month you've already paid for; after that your account moves to Free and you are not charged again. You can also email hello@whatboxlabs.com and we'll cancel it for you.

Moving to Free never deletes anything you've saved. Free plan limits apply to adding new partners or Preferences. Deleting your account also cancels your subscription immediately.

Refunds

• Changed your mind? Ask within 7 days of your first Premium charge and we'll refund it in full.
• Forgot to cancel? Ask within 7 days of a monthly renewal and we'll refund that renewal and cancel your subscription.
• Charged in error (a duplicate charge, or a charge after you cancelled): we'll always refund it.
• Otherwise, monthly charges are not refundable for partial months, except where the law requires it.

To ask for a refund, email hello@whatboxlabs.com or use Contact us from the email address on your account. Refunds go back to the original card, usually within 5–10 business days. Please contact us before disputing a charge with your bank. It's faster for you, and we can almost always sort it out directly.

If a payment fails

If your card is declined at renewal, we'll let you know by email and in the app, and Stripe will retry over the following days. You keep Premium while it retries. If the payment still can't be collected, your account moves to Free. Nothing is deleted, and you can resubscribe any time.

Premium through a partner

If your Premium is included with a partner's subscription, you're never charged for it. If that partner cancels or you disconnect, you keep Premium for 30 more days, then move to Free unless you subscribe yourself.

Price changes

If the Premium price changes, we'll email you at least 30 days before your first charge at the new price, so you have time to cancel if you'd like. A price change never applies to a month you've already paid for.

Contact

What Box Labs, LLC · Rio Rancho, New Mexico, USA
Email: hello@whatboxlabs.com · or use the Contact us form.